You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are despatched. A full refund will be given. As goods in stock are usually despatched the same day or next working day, they are ordered, please bear in mind that the cancellation period may only be a matter of hours. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided.
You have 30 days after receiving your goods to decide if you wish to return them.
If you experience any problems with any of my goods, please contact me on 07766527188 or e-mail firstname.lastname@example.org
Should any goods you receive from me prove to be faulty, I will arrange for a replacement or refund (for the price of the yarn, not the postage) - whichever you prefer. Before returning faulty goods to me, please contact me to discuss the options.
A knot in a ball of yarn is not a fault, by EU law the companies are within EU regulations to have knots, it is not a fault until you exceed 5 knots per 50g ball, which I know is not ideal when working with it, but afraid it's not something I can do anything about as have already spoken to Mayflower about this.
Should you decide to return any goods which are not faulty, please ensure you return them to me within 30 days. I will arrange for a full refund of the cost of the goods, providing the items are unused, and in a saleable condition. I will not be able to cover the cost of returning the goods to me.
All returns must be done through the returns form, thank you.