Returns Policy
Cancellation Policy
You
have the right to cancel any goods ordered, from the point at which
they are ordered, up until the point at which they are despatched. A
full refund will be given. As goods in stock are usually despatched the
same day or next working day, they are ordered, please bear in mind that the cancellation
period may only be a matter of hours. If goods have been dispatched, you
may return unwanted items at your own expense and a refund will be
provided.
Returns Policy
You have 30 days after receiving your goods to decide if you wish to return them.
If you experience any problems with any of my goods, please contact me on 07766527188 or e-mail picassosden@gmail.com
Should any goods you receive from me prove to be faulty, I will
arrange for a replacement or refund (for the price of the yarn, not the postage) - whichever you prefer. Before
returning faulty goods to me, please contact me to discuss the options.
A knot in a ball of yarn is not a fault, by EU law the companies are within EU regulations to have knots, it is not a fault until you exceed 5 knots per 50g ball, which I know is not ideal when working with it, but afraid it's not something I can do anything about as have already spoken to Mayflower about this.
Should you decide
to return any goods which are not faulty, please ensure you return them
to me within 30 days. I will arrange for a full refund of the cost of
the goods, providing the items are unused, and in a saleable condition. I will not be able to cover the cost of returning the goods to me.
All returns must be done through the returns form, thank you.